Effective Date: March 2026
At Bonibi Case, we are committed to delivering your order quickly, safely, and efficiently.
1. Order Processing Time
All orders are processed within 1–3 business days.
- Orders are processed Monday through Friday
- Orders placed on weekends or holidays will be processed on the next business day
Once your order has been processed, it will be shipped using the selected shipping method.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
🇺🇸 Domestic Shipping (United States)
Standard Shipping (USPS)
- Cost: Free
- Estimated delivery time: 6–10 business days
Express Shipping (FedEx)
- Cost: $24.90
- Estimated delivery time: 3–4 business days
🌍 International Shipping
Standard International Shipping
- Cost: $18.90
- Estimated delivery time: 6–11 business days
Please note that international delivery times may vary depending on customs and local postal services.
3. Shipping Time Disclaimer
Delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
- High-demand periods or holidays
We are not responsible for delays caused by shipping carriers.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress.
5. Incorrect or Incomplete Address
Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
- If an order is returned due to address issues, additional shipping fees may apply
6. Lost or Stolen Packages
Bonibi Case is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you experience an issue:
- Please contact the shipping carrier directly
- You may also contact us, and we will do our best to assist you
7. International Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are determined by your country’s customs office
Bonibi Case is not responsible for delays caused by customs.
8. Shipping Restrictions
We currently ship to:
- United States
- Select international destinations
If your country is not available at checkout, we currently do not ship to that location.
9. Contact Information
If you have any questions regarding shipping, please contact us:
Bonibi Case
332123 Lindero Canyon Rd Suite 104
Westlake Village, CA 91361
Email: support@bonibicase.com
You may also reach us through the contact form on our website.
